SHIPPING

The client can purchase tickets through the website of FlyOverStockholm or by phone. On receipt of the payment, we determine whether there is a flight available. The time chosen at the booking is not the definitive time. The definitive time can be found on the boarding card, which will be send electronically once the booking is confirmed. We try to take into account the choice of day and time where possible. We will always contact the client if there is more than four hours difference between the choice of day/time and our flight possibilities. If we cannot find a suitable flight, we will reimburse 100% of the payment.

CANCELLATION

Cancellation (by the client) within 7 calendar days of flight date, you will receive your entire booking amount minus 250 SEK administration fee return. Cancellation (by the client) within 2 calendar days of flight date, you will receive 50% of you booking amount minus 250 SEK administration fee return. Cancellation (by the client) within 1 calendar day of flight date, or a no-show, will incur a 100% cancellation fee.

You can reschedule your flight. Changes will be free of charge until 48 hours before departure. For changes made less than 48 hours before departure, we charge 750 SEK.

Bookings made for peak periods (July and August) and/or national public holidays and then cancelled (within 7 calendar days prior to the departure date) will be subject to a 100% cancellation fee.

REFUND

No fees are payable if FlyOverStockholm cancels the flight due to weather or other operational contingency. Refunds of payments made through 3rd party booking agents must be sought from the booking agent. It is also a requirement that (at time of booking) the client informs FlyOverStockholm of (any passengers that have) any physical or intellectual handicap (this is for no other reason than to help us help you).

FlyOverStockholm and its employees reserve the right to deny carriage/boarding (without refund) to any client or other person who behaves at any stage in a disorderly, intoxicated, threatening or offensive manner to the flight/ground crew or other passengers. Under Civil Aviation law, clients are also reminded that any such behavior may result in a criminal prosecution.

 

Terms and Conditions apply. Please see our Terms and Conditions.